I have a secret for all of you.
A four hundred person company doesn’t run on being organized.
How do I know? Because I’m the CEO of one.
The number one skill employees need to have?
Empathy. To be a great leader is to be a great listener instead of a talker.
Think about it. When a project isn’t getting done, or somebody is unhappy, how do you move forward? Do you go into the solution right away? Absolutely not. Before you fix the problem, you need to figure out what the problem actually is. And you’re not going to figure that out by walking into a room and taking charge immediately. Why are we 2 weeks behind? Why is something at a standstill? The way you win is by listening to the reasons WHY things aren’t going well. Once you have assessed those, you can jump into problem solving mode.
There is no direct link between realizing there is a problem and the solution. The middle takes time, and the middle is where compassion comes in to play. You apply empathy, and take the time to understand everything going on there. You become known to everyone as the person that “gets it”. What you definitely don’t want to do is walk into a room with a plan already figured out, saying…read on.